Submit a Request for Assistance

If you have been unable to solve your tax issue through normal IRS channels, complete and submit Form 911, Request for Taxpayer Advocate Service Assistance.

When should I use Form 911?

You may qualify for TAS assistance if you are experiencing financial difficulty, facing an immediate threat of adverse action, or have not received a response from the IRS when you needed one.

• Your tax problem is causing or may cause financial harm to you, your family, or your business.
• You face an immediate threat of adverse action.
• An IRS office has not responded to your request for help, or has not responded in time.

Use the TAS Qualifier Tool to help determine whether TAS may be able to assist you.

When should I not use Form 911?

• You have not first tried to resolve the issue through normal IRS channels or established administrative remedies.
• You are seeking legal or tax-return preparation advice.
• You are asking TAS to reverse a legal or technical tax determination or review a court decision.

How to submit your request

Complete Form 911 fully before submitting it. Include Form 911, but do not include other IRS forms or notices unless TAS specifically requests them.

• Email: TAS.Form.911.Request.for.Assistance@irs.gov
• Fax: (855) 828-2723
• Mail: Use the mailing instructions listed on the current Form 911.

Security notice: Email submissions and attachments are not encrypted. If you submit Form 911 by email, TAS will not reply to that email; a TAS employee will contact you by phone or letter about your request.

What happens next?

If you do not hear from TAS within 30 days of submitting Form 911, contact the TAS office where you originally submitted your request.

For local office information, visit Contact Us.